Rental expert with 20+ years of experience | Customer assessment 9.1

FAQ

Find the answers to your questions here and travel worry-free. Is your question not listed? Then please contact us.

villa marina

General

Can I book a holiday home for a longer period?

A holiday home can be rented for a consecutive period of up to 6 months. You can rent a holiday home per day, with a minimum stay, based on the prices and details as mentioned in the online presentation.

Where can I find my booking?

The booking made can be found in “My account”. To log in, simply enter the corresponding reservation number or log in with your email address and password. All information about the holiday home, such as what exactly is present, are described here. In addition, the payment terms and other conditions can always be found in the account.

How can I book a holiday home?

With a few clicks of the button, your dream vacation is captured. Pack your bags and it's time for vacation!

The availability of a holiday home can be found at all times in the presentation of the relevant house on our website. When you click on the +info icon, the website presentation opens in its entirety.

Then enter the desired period in the "From-to" bar to open the calendar of the house. All green blocks are still available and you can record your holiday by clicking on the correct dates.

Can I change my booking in the meantime?

After booking a holiday home, you can log in to the website with your details. For example, do you want to stay a little longer in the holiday home and is it still available? Then you can! Extend your stay in a few clicks in the reservation overview.

My stay

Where can I find the address of my holiday home?

You will receive the address of the holiday home on the travel voucher after full payment. Due to privacy legislation, we are not allowed to release any private information before the booking is complete.

What are the arrival and departure times?

Would you like to go on holiday in peace with plenty of space and privacy? Carefree booking of a holiday is central to us! You can book the ideal holiday home online at your leisure while enjoying a delicious cup of coffee. You and your travel companions are only entitled to the holiday home. This means that no other guests are staying in the holiday home. In most holiday homes it is possible to enter the holiday home without contact. This is generally done through the use of a key safe. It may sound complicated, but it is self-explanatory and is completely safe. On the voucher you will receive a code with which the key safe on the outside of the house can be opened. You then use the key to enter the holiday home and return the key after your stay. Very easy and completely corona-proof!

How do I access the holiday home?

In principle, standard arrival and departure times apply to all our properties. The standard arrival time is 16:00 PM and departure time is 10:00 AM, unless otherwise stated at the presentation or otherwise agreed.

The arrival and departure times are indicated per house in the overview at the holiday home.

Do I have to pay tourist tax?

It is mandatory to pay tourist tax to the homeowner. We do our utmost to include all costs in the price. In a number of cases it may be that this still has to be paid on the spot. The amount that must be paid per person differs per municipality. Under the heading “Standard service” it is indicated which amount applies to the holiday home.

Are bed and hand linen provided?

Bed linen and towels are provided in all our holiday homes. Hygiene is of great importance and for this reason we have chosen to take care of this down to the last detail for every booking. This is provided by our local management party or by the homeowner.

Is the house cleaned after your stay?

Cleaning is provided in all our holiday homes. Hygiene is our top priority and for this reason we have chosen to take care of this down to the last detail for every booking. This is provided by our local management party or by the homeowner.

Do I have to pay a deposit?

It differs per holiday home whether a deposit must be paid. Here too we do our utmost to prevent individual payments. In some cases, a deposit is requested in advance. This can be found in the overview at the house.

If a deposit is requested and you pay it with a credit card, the amount will be only be reserved and not written off. As soon as the booking has been successful, this amount will be released again.

It is also possible to choose to transfer the deposit amount. In this case we aim to refund the amount within 7 days after departure.

Reviews

Where can I leave a review?

Would you like to share your pleasant experience, tips and comments? We'd love to see that! After your stay you will receive an email in which we ask you to write a review about the holiday home and the area. In addition, you can always send feedback to us by email. In addition, it is also possible to leave a review on Google, click here to write a review.

Pricing

What is included in the prices shown?

Our approach is to keep the prices as transparent as possible and therefore include the additional costs. This prevents ambiguity and it is not necessary to pay money on the spot.

But what's in it? The website price includes compulsory insurance, booking costs, bed linen, hand linen, final cleaning, tourist tax and heating costs. It happens that extra items are available at certain holiday homes, such as a high chair. If this is the case, this is described in the service overview on the website presentation.

Do the prices include VAT?

Yes. The prices on the website are amounts including VAT.

Payment and cancellation

In what installments do I have to pay?

During the entire booking process on the website, you can see at a glance what and when you pay. Very nice. As soon as you make a final booking you will receive a confirmation by e-mail. Always check these immediately. Did something go wrong? Please contact us immediately, we are happy to help. For direct contact, read the line below.

If you book more than 8 weeks before arrival, the following payment terms apply:

  • When booking you pay 30% of the entire travel sum
  • At the latest 8 weeks before arrival you pay the remaining 70% of the entire travel sum + the other costs such as damage insurance

If you book less than 8 weeks before arrival, you pay the full travel sum immediately.

What are the cancellation conditions?

You can find the cancellation conditions in our Terms and Conditions.

Insurance

What exactly does the compulsory contents/liability insurance entail?

The contents and liability insurance are automatically taken out when making a reservation and are therefore mandatory. The insurance means that you are insured for damage up to € 2500. The standard costs for insurance are €25 per booking. We ensure a smooth handling!

Would you like more information about contents/liability insurance? Then click here

Which cancellation insurance can I take out through you?

We recommend that you take out cancellation insurance through Allianz. This cancellation insurance is taken out during the booking process, whereby the conditions are clearly stated. In addition, all information, also related to COVID-19, is available on the Allianz website. As soon as the cancellation insurance has been taken out through us, we will act on code conditions.