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Book your carefree holiday home with Poolincluded

Great news! With an EU Digital Corona Certificate (DCC) you can travel freely within the European Union.

Staying in a holiday home during your vacation is a well-deserved luxury! Your own place where you can enjoy the peace and quiet of your own travelling companions, without being dependent on other factors and/or people. Privacy and comfort are therefore key when renting a holiday home.

We understand that you would like to know in advance what the conditions are if your holiday cannot take place because of Covid-19. Will you get your money back? Can you rebook to another holiday home?

At Poolincluded, we use the money-back-guarantee conditions. Find your question below and open the corresponding answer to be prepared for your trip! Is your question not listed? Please contact us.

What does the money-back guarantee includes?

If you wish to cancel your holiday due to the measures taken by Covid-19, this is covered by our money-back guarantee terms:

With the money-back guarantee, you as a customer will always get your money back if you cancel 30 days before departure. We do not work with discount offers or vouchers, the (down) payment will be refunded within 7 days or sooner.

Until when can I cancel without costs?

You can cancel free of charge up to 30 days before arrival and your deposit will be refunded within 7 days or sooner. It’s as simple as that. For cancellations within 30 days please click here.

The travel advice changes within 30 days before departure

If there is a change in the measures around Corona within 30 days of departure, such as an area in lockdown, please contact us. Together we will look for an alternative holiday home in another country and/or area and rebook the holiday free of charge. If this is not the case, we will look into the possibilities of rescheduling the holiday.

Our General Conditions of Cancellation apply at all times.

Is my holiday home Covid-19 proof?

All holiday homes are cleaned and disinfected with the greatest care and attention. Disinfectant wipes and gel are often ready for you upon arrival.

There is usually a contactless key exchange on arrival. Should a short guided tour with instruction be necessary, we will keep enough distance. We will do everything possible to ensure that you have a Corona-proof stay. Instructions regarding the check-in will be communicated on the voucher.

Important aspects of Covid-19

In addition to the conditions surrounding your holiday (home), we understand that you want to know more about the entry measures and any measures that are in place in the destination country/region.

Poolincluded offers a wide range of holiday homes in various countries and regions. We advise you to keep informed about the measures and travel advice of your own government and local authorities. For the latest information from the European Union, we recommend that you consult this website.

Are you unsure about your booking or do you have any questions before you book your holiday home? Please feel free to contact us and we will be happy to help you!